L-K Log: August 2017 
Depth of Knowledge Increases with Customer Education and Orientation
What your teachers said, all those years ago? Turns out it’s true. Education IS essential. Becoming a life-long learner IS an enviable goal. At L-K Industries, we embody these ideologies with our clients, because we want them to do more than understand the WHAT; we want them to embrace the WHY.
It’s easy for customers to understand WHAT products they need. When testing crude oil samples in the field, it’s the Transport Centrifuge. Under hazardous conditions that could produce an explosion or fire, it’s the Benchmark C Centrifuge with Class I Division 2 certification. When precision is critical, hand-blown, etched thermometers and hydrometers calibrated on-site in Miller-Weber’s accredited ISO/IEC 17025 laboratory is the ideal option.
But the WHY – now that’s more difficult. Why select products from L-K Industries? If customers can confidently answer the “Why L-K?” question, their depth of knowledge increases and they’re able to best meet their testing needs. That’s why L-K invests in a multi-tiered Customer Education and Orientation program.
L-K’s program begins with familiarization of our facility and products. For those in the Houston area, facility tours are conducted, from manufacturing to product demonstrations. We have distinct product lines and services – centrifuges, sample heaters, glassware, gaging accessories, ISO 17025 calibrations… Seeing all these products being built and understanding how they work together in real time solidifies L-K’s comprehensive offerings for customers. It’s the WHY at work.
For those customers and distributors not in the direct Houston area, webinars are offered to overview products and services. Detailed product literature and tutorial videos are also available through the L-K website.
Ultimately, focusing on WHY in addition to WHAT helps establish an educational partnership between L-K and our customers that surpasses industry expectations and enriches relationships. Customer education creates a climate for meaningful feedback and collaboration, which can lead to new product ideas or improvements to existing offerings, creating solutions that are relevant to customer applications.
Contact L-K Industries to schedule a tour and learn more about our complete array of products.
Past – Present – FUTURE: Gulf Coast Conference
L-K Industries is excited to announce our participation in this year’s Gulf Coast Conference, scheduled for October 3rd and 4th at the George R. Brown Convention Center in Houston, Texas. L-K welcomes visitors to Booth #517 with displays of lab equipment, glassware, accessories, and the exciting new SMART Transport! Visitors can look forward to interactive displays, product literature, on-site technical experts, snacks, and door prizes!
Past – PRESENT – FUTURE: Distributor Update
We’re excited to share two Distributor Updates this month –one tried and true and one new! First, a Texas-sized shout-out to Amarillo Thermo King. Located in West Texas, Amarillo Thermo King proudly serves its customers throughout the Texas Panhandle, South Plains, and Permian Basin. Look to them for L-K’s Transport Centrifuges and gaging accessories.
L-K is thrilled to announce a new alliance with General Laboratory Supply, aka Gen Lab. Their “name says it all,” as Gen Lab offers a complete array of products for the petrochemical industry, including L-K’s finest laboratory equipment: Benchmark Centrifuges, a variety of heaters, and all associated glassware.
